Friday, January 29, 2010

In Control of the Amount of Patients Coming In the Door

Although we were able to build the company, we had reached a point in which we felt we were no longer in control. We didn’t have the stability we needed, and felt as though we were now the effect of the company we created, instead of being the cause over it. There was also one other HUGE thing that we knew had to change, and change immediately. We were working over 80 hours per week, and of course not getting the much needed time to spend with our family. And when we did dare to take some time off, we paid for it in a big way. When things would go wrong, no matter who was assigned to that post, it would always wind up on our desks to handle. At that time it became very obvious that we needed some managerial help, or things were going to go south very quickly, and they started to. There was simply too much for us to manage, and we didn’t have the right staff on board to help us. Not only was I helping in almost every administrative post because those that we hired never seemed to “get it” like we did. Nothing was left over for us, in fact we definitely felt as though we were in the minus category on time, and we didn’t even have the stability in the company that was so much needed.

Just about this time we started getting promotional pieces from Measurable Solutions. We didn’t know it then that they would be the individuals to change our lives forever. But, we enjoyed their sense of humor with their “Patients out the Wazoo!” slogan, and after speaking with them, came to the New Patient Course. We had tried another consultant group prior, but felt as though we were treated like “cookie cut-outs”, or as therapists call it “shake-and-bake”. But, we NEVER felt that with Measurable Solutions. From the very beginning they treated us as though we were their only clients. They were the first group of individuals ever to look at US, not just our practice, to see how they can help improve OUR lives, by helping to improve our practice. They took the time to ask us what our “ideal scene” was. We told them and they said, “We can help you make that ideal scene a reality.” I was not the type of person that very easily trusted those that said they had a “product” that can truly help you. I thought we had to do everything ourselves. But, the one key phrase that always stuck with us, and ultimately made our decision to sign on with Measurable Solutions easy was, “if you keep doing what you’re doing, you’re going to keep getting what you’ve got.” What made Measurable Solutions again different from the rest was that we honestly have never met a group of individuals that have the most genuine interest of YOU and YOUR practice in mind, and will do everything they can to see you succeed, and BOY, HAVE THEY MORE THAN PRODUCED THEIR PRODUCT!!!

We attended the New Patient Course, and started to implement the technology. It worked immediately. We finally felt in control of the amount of patients coming in the door, and nobody no longer had to spend time going out and meeting with the doctors. When the consultants at Measurable Solutions said to apply the technology exactly as written – we did! And that made all the difference in the world.


-- L.C.